Customer satisfaction - guaranteed.
I wish to compliment you on the professional, prompt and
capable service you have provided our company with.
As a small company, reliant on the computer, and having no
technical skills myself, your service has been invaluable.
Previously, we had engaged the services of an alternate
‘specialist’, but the problems were invariably ‘unresolved’
with further call-outs required, a situation which was
becoming un-tolerable. After your initial visit, all of the issues
were remedied. Subsequent visits have been of a
maintenance and up-grade nature.
I have no hesitation in recommending Nebula as a competent
computer specialist, especially to a small business
without the resources to have an IT staff.
Lynley Moyle, Moanui Laboratories Ltd
you for your work with our computer. We have now been able to put the
computer and printer back into
it's room and most importantly produce results
immediately for our players. Please be assured that your help
has been greatly appreciated by the club.
Huntly Bridge Club
thought I would write a little about my history in relation to I.T, who knows
when this may be electronically dug up.
I started to be
interested in I.T in about 1983 at the tender age of 13. We were not well
off as a family and my parents could not afford such things as computers so I
would visit the local co-op ( a bit like the New Zealand Farmers department
stores of today) in my home town and play on the computers on display, they
included Dragon 32, ZX81, Amstrad, Commodore VIC20 and the Sinclair Spectrum.
It started by
me typing in
"Andrew was here"
20 GOTO 10
quickly fill the screen up with "Andrew was here" and I would leave smiling away
to myself knowing it would be seen by all the customers until the shop assistant
would stop the programme running. I eventually made friends with the shop
assistant and I would go around to his house to play the games of the day, such
Manic Miner, Atic Atac, Jetpac,
Lore on his
Sinclair Spectrum 48K.
When I became
school leaving age in about 1986 I wanted to earn a living and work in computers
so I decided to go on a Youth Training Scheme, this involved practical training
in computing and electronics, this seemed better at the time than further school
type learning so I decided on that.
We trained in
both electronics and computing and as I found electronics and hardware more
difficult than software programming decided that must be a better career, mmmm
seemed logical at the time. After six months training we would jointly do
training at the workshop and also spend time in the local I.T. firms.
My first on the
job training was at Memorex, this involved such things as repairing keyboards
(no, we did not just throw them out in those days) fixing individual keys and
erasing EPROMS (this involved removing a sticker to expose a hole in the centre
of the chip and then putting these in a ultra-violet light box) this "reset"
them and you could reprogram them. There was also plenty of making the tea for
the other engineers.
produced terminals to connect to IBM systems, such as the IBM System 36 and the
normally using co-axial connections or
months working at Memorex it seemed like I would not be given a permanent
position so I decided to try a placement somewhere else. The company was
called Computer Field Maintenance (CFM). I enjoyed very much working at
CFM, what a great bunch of people. I started out as a bench engineer and
was taken on when my training completed. I would solder circuit boards, we
did a lot more of that in those days as you replaced components a lot more than
today, we mainly looked after DEC and IBM equipment.
I remember with
VT100 terminal and I would spend many a happy hour trying to make one good
one out of a number of dead terminals and also the DEC VT220. The DEC guys
seemed like the cardigan brigade, I guess because the DEC's tended to be
installed in university's. The other guys were the IBM guys, they were the "posh
lot" and they would have mobile phones the size of a large block and the shape
of a car battery.
sometimes venture out with both these groups, the IBM guys normally followed
these giant manuals, you would start on one page of the manual and it would tell
you to do things, press this, take a meter reading here, replace board A4 there,
very similar to the children's books where you decide what happens next and get
pointed to different pages in the book affecting how the story will end. The
system was supposed to be fixed when you got to the end of the instructions.
The PC's tended
to be IBM in those days, before the arrival of the clones. We thought IBM
glory would never end, they had the
original PC, the
PC XT and
there was no-one to touch them.
eventually sold to Granada Computer Services. Luckily I had passed my
driving test and was given a car to drive around in, it was a 1987
I did not spend
much time in the workshop after that and I enjoyed travelling around Yorkshire,
a nice trip to the seaside towns of Scarborough and Bridlington were a real
treat. I looked after shops like Granada TV rentals, Sainsburys the large
supermarket chain and Iceland Frozen Foods. Iceland used the IBM replacement to
the PC series the
The PS2 was designed by IBM to take back control of the PC market which had been
slipping away to the up and coming clones using technology that they could not
easily copy. But people did not abandon the clones and come back to the
IBM fold so IBM were left with a technology that lots of people were moving away
from. IBM did not want to abandon it so they kept on with it and lost a large
part of the market and have still not got the share they had back and probably
never will now. I probably should also mention the IBM
network which someone may want to read about.
a pair of ICL System 25 servers, this allowed for one to be running and there
was also a hot spare in case. If these both went down then the supermarket
would have to barter with the customers as to how much they thought there
shopping was usually worth. Not a pleasant time for the store.
printers were the bane of my life, bits of fruit and veg would end up down them
and heavy handed shop assistants would drag the receipt paper about, leaving
bits jammed in.
This was the
day of the
matrix printer, the golf ball printer and the
I purchased and
was a big fan of the
years as a Field Service Engineer I was made redundant.
After a short
period of contracting I started working at Provident Insurance PLC in Halifax as
a Senior Technical Analyst, in a large office. The office had a large server
room and when I arrived we had a Novell 3.12 server, this stored all the files
and folders which the users connected to with Windows 3.11. MS Mail was
used for sending and receiving mail with a "postoffice" set up on the server,
this was a folder structure which eventually led on to the creation of Exchange.
We started to
install more and more servers which had Windows NT installed on them, they were
Compaq in those days and we had a number of DLT tape drives to back them up. We
created our own domain which was a step up in technology, with primary and
secondary domain controllers we had redundancy for the users to log on, with the
old Novell system if that box went down nobody could log on.
implemented a new set of servers which stored TIFF pictures of people's motor
insurance documents which could then be brought up on large screens when the
customers rang up, it also tied up with a
VAX/VMS system on
which their policy information was stored. This saved the company a lot of
money with the documents not being physically filed and retrieved. The
data was also linked to a large Oracle database.
passed my Microsoft Certified Systems Engineer exams in 1999 through self study.
Y2K came and
went, and I had to be at work to make sure all the servers ticked over
correctly, we had tested the servers previously and we had very few problems.
started up a pilot running Citrix Winframe which later evolved into today's
Citrix Metaframe product, these products are used in conjunction with
thin-clients. These products allow you to run more modern applications on
old hardware as the application is running on the server and just the screen
updates are sent across to the workstation, we had the 32 bit applications
running on the server and then used old 16 bit Windows 3.11 to display the
applications. This technology eventually evolved into the remote desktop access
of today and it harks back to the Terminal / Mainframe set up of yester-year, if
you wait long enough the technology comes back round again.
In 2002 my wife
and our three Cavalier King Charles Spaniels left the UK to live in New Zealand.
I will have to finish the rest of this story later :-)
I am more than happy to send a testimonial related to the service offered by
Nebula Computer Services.
Response to my requests for assistance has always been auctioned within 24
hours, Andrew has the
ability to explain problems and options to me in a manner that I am able to
understand plus their charge
rates are extremely reasonable. Being a small business owner I appreciated the
mobility of the service
this company offers - previous companies I have used required that I deliver my
computer to them and
leave it with them for a couple of days, even for the smallest of services.
Having Andrew come to the
office to sort out problems is a huge bonus. Finally, I appreciate that when
Andrew calls he simply fixes
whatever problem I have and does not try to sell me any add on applications or
try to take over the
management of my website.
Yvonne, Huntly Self Storage
We were very happy with the
service we received, quick and efficient. After calling you at 4pm I really
expect to see anyone until the
following day so was delighted to see Andrew 45 minutes later.
Many thanks for the prompt, excellent service, will definitely be using Nebula
in the future
More testimonials coming soon